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Maintenance

DTS Maintenance & Support

What sets DTS Solutions apart from other suppliers is our unmatched customer service and ongoing support. We know that your Hytera radio solution is going to become a key part of your organisation so we offer a range of ad-hoc support and maintenance contracts to suit! This not only ensures your radio system is working to its optimum but also that it’s operating within the legal parametres of your Ofcom licence.

DTS can offer support for your Hytera system whether you have purchased the solution from us or not. Give us a call to arrange a free, no-obligation visit from one of our friendly and experienced consultants.

DTS’ maintenance support offerings break down into 3 main parts.

Ad-hoc Support

For those who aren’t fully reliant on their radio system, DTS can support your Hytera solution on an impromptu basis, as and when you need it. Whether this a service visit once every year to assess your kit, onsite repair call-out or you simply need to return a couple of radios for assessment, DTS are here to help.

If you don’t have a DTS maintenance contract and would like some servicing or repairs to your Hytera equipment, please get in touch with our team now to discuss your requirements.

Infrastructure Support Contracts

For most 2-way radio system users, the infrastructure (repeaters, antennas, dispatcher software, combiners, etc.) is the most critical part of the solution. It is often where there are single points of failure and, without the infrastructure, your radios may not achieve the full coverage and/or functionality you require.

DTS provide maintenance support contracts for your Hytera radio infrastructure. Taking the form of “Bronze”, “Silver”, “Gold” and “Platinum” packages, our contract levels are built around on how critical your radio system is to you. By selecting the highest options, you will have access to remote technical support 24/7/365 as well as critical 4-hour response to site. DTS terms and conditions apply. Contact us now to find out more.

Subscriber Equipment Support Contracts

Manage your radio repairs and battery replacement costs with a DTS Subscriber Support Contract.

We always say that your radio solution is only as good as its weakest part. In many cases, we find radio users think there’s an issue with their system when often all they need is replacement of a battery or a repair to a couple of radios. Let DTS take care of this for you and give you complete peace of mind.

We can cover all of your portable radio repair and battery replacement costs under an annual contract leaving you with no unwelcome surprise costs! We also offer yearly onsite servicing of all your radios as an optional extra. DTS terms and conditions apply.

Get in touch with DTS to find out more!